Privacy Policy

Last updated: 6 September 2026

1. Who we are

This website is operated by Desai Foods, Japan (Desai’s), an authentic Maharashtrian restaurant in Tokyo. This policy explains how we handle personal information collected through desaifoods.com, online orders, enquiries and related services.

2. Information we collect

  • Enquiries and reservations: name, email address, phone number, enquiry type and message.
  • Orders and accounts: name, contact details, billing and delivery addresses, ordered items, amounts, delivery or pickup instructions, account details and order history.
  • Payments: payment status, transaction identifiers and limited payment-related information supplied by our payment provider. Full card numbers and card security codes are processed by Stripe and are not stored by Desai’s.
  • Technical and usage information: IP address, browser/device information, cookies, security logs and website usage information generated by WordPress, WooCommerce, our hosting services and Google Site Kit/Google Analytics where enabled.

3. How we use information

We use personal information to accept and fulfil orders; confirm delivery addresses, pickup times and service windows; process payments, refunds and fraud checks; respond to enquiries; provide customer support; maintain customer accounts; send transactional messages; keep accounting and legally required records; protect the website; diagnose problems; and understand and improve our services.

4. How information is shared

We disclose information only as reasonably necessary to operate the service. Recipients may include Stripe for payment processing and fraud prevention; WordPress/WooCommerce, hosting, email and technical service providers; Google analytics and measurement services where enabled; personnel involved in preparing, confirming or delivering an order; professional advisers; and public authorities when disclosure is legally required. We do not sell personal information.

5. Payments

Card payments are processed by Stripe. Stripe may receive contact, billing, delivery, device and transaction information and processes it under its own Privacy Policy. Desai’s does not receive or retain your complete card number or card security code.

6. Cookies and analytics

Essential cookies support the shopping cart, checkout, account sessions, security and payment processing. Measurement technologies provided through Google Site Kit may collect information about how visitors use the website. Google handles that information under the Google Privacy Policy. Browser settings can restrict cookies, but disabling essential cookies may prevent the cart or checkout from functioning correctly.

7. Data retention

We keep personal information only for as long as reasonably necessary for the purposes described above, including order fulfilment, customer service, accounting, tax, dispute handling, fraud prevention, security and other legal obligations. When information is no longer required, we delete or anonymise it where reasonably practicable.

8. Security

We use reasonable organisational and technical safeguards designed to protect personal information from unauthorised access, loss, alteration or disclosure. No internet transmission or storage method can be guaranteed to be completely secure.

9. Your requests and choices

Subject to applicable law, including Japan’s Act on the Protection of Personal Information, you may ask about the personal information we hold about you and request disclosure, correction, cessation of use or deletion where applicable. We may need to verify your identity before completing a request. Contact us using the details below.

10. International processing

Some technology providers may process or store information outside Japan. Where applicable, we select established providers and rely on their contractual, security and privacy safeguards.

11. External services and links

Links to Instagram, Facebook, YouTube, Uber Eats, Rocket Now and other external services lead to websites operated independently from Desai’s. Their own terms and privacy policies apply.

12. Changes to this policy

We may update this policy when our services, technology or legal obligations change. The latest version will be published on this page with its revision date.

13. Contact

Desai Foods, Japan (Desai’s)
1351-3 Ukitacho, Edogawa-ku, Tokyo 134-0082, Japan
Email: desaifoodsjp@gmail.com
Phone/WhatsApp: +81-80-9363-1031